Lone Peak Veterinary Hospital

The parking lot and grounds are
(Check all that apply)

Adequate

Inadequate

Clean

Littered or unkempt

The receptionists
(Check all that apply)

Greeted me as I entered

Gave undivided attention

Seemed indifferent

Were warm and cheerful

Were hospitable

The waiting room was
(Check all that apply)

Comfortable

Uncomfortable

Odor free

Neat and clean

Disorderly and cluttered

Our nurses
(Check all that apply)

Greeted me warmly

Were knowledgeable

Communicated poorly

Were kind and helpful

Seemed hurried

When you telephoned
(Check all that apply)

Call was answered promptly

We were courteous & helpful

Had trouble getting through

The person seemed impolite

Questions handled to your satisfaction

Excessive hold time

The call seemed hurried

The Veterinarian
(Check all that apply)

Seemed uninterested

Introduced him/herself

Listened to my pets needs/symptoms

Spent too little time

Unclear in intentions for treatment

Seemed hurried

Described pets diagnosis well

Our Office hours are

Convenient

Restrictive

Was your waiting time

Reasonable

Unreasonable

Do you understand our fee schedule?

Would you recommend us to others?

If you had any problems as indicated above or if there is a member of our staff worth of praise, would you kindly explain?

Why did you choose our hospital?

Do you have any suggestions for improving our staff, office, or procedures?

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